Notes
Field notes from the work.
Field notes from the work: what breaks, what's recoverable, and how we think about IT, phones, security, and AI for growing businesses.
4 articles
3 min read
The quietest kind of outage: when every dashboard is green and the work isn't happening
A vendor changed an API without warning, a data pipeline failed silently for a month, and every health check stayed green the whole time. What we recovered, what we changed, and the monitoring question most businesses never ask.
- monitoring
- managed-it
- automation
6 min read
A storm killed your Panasonic phone system. Here's what's actually recoverable.
What survives a lightning or surge event on a Panasonic KX-NS700, what doesn't, and how to decide between repairing the system and moving to hosted VoIP — from a recent recovery at a childcare center.
- phones
- panasonic
- disaster-recovery
5 min read
Why your transferred calls show up as "Spam Likely" — STIR/SHAKEN in plain English
When a PBX or AI receptionist passes the original caller's number through on a transfer, carriers sign the call with low attestation and mobile phones may label or drop it. Here's why, and the fix that actually works.
- phones
- voip
- ai-receptionist
4 min read
What an AI receptionist actually does on a real business line (call ours)
Our own phone is answered by an AI receptionist named Jessica. Here's what she does, what she refuses to do, where an AI receptionist fits in a real business, and where it doesn't.
- ai-receptionist
- phones
- ai
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