The operations people ask about most on Panasonic KX-DT (digital) and KX-NT (IP) series handsets. Key names below are the standard ones — TRANSFER, HOLD, MESSAGE — but labels and positions vary by model, and your system may have custom keys. If a step doesn't match your phone, the key is probably there under a slightly different name.
Transfer a call
- While on the call, press TRANSFER. The caller is placed on hold automatically.
- Dial the extension number (or press that person's programmed key, if you have one).
- Either wait for them to answer and tell them who's calling, then hang up to complete the transfer — or hang up immediately to send the call through unannounced.
- If they don't answer, press the flashing line key (or TRANSFER again, on many models) to get the caller back.
Put a call on hold
Press HOLD. The line key flashes. To pick it back up, press the flashing key. If you leave a call on hold too long it will usually ring back to your phone as a reminder.
Park a call (so anyone can pick it up)
Parking puts a call in a numbered "slot" that any phone can retrieve — useful when the person you need is away from their desk.
- Press TRANSFER, then dial the park feature code your system uses (or press a programmed PARK key if you have one).
- Note the slot number the phone displays.
- To retrieve from any phone: dial the park code and slot number, or press the lit PARK key.
The park code is specific to how your system was set up — if you don't know it, ask.
Do Not Disturb (DND)
If your phone has a DND or FWD/DND key, press it and follow the display prompts. On some models you dial a feature code from the idle screen instead. When DND is on, calls go straight to voicemail or wherever your system was configured to send them — remember to turn it off.
Check voicemail
Press the MESSAGE key (or the envelope icon) when the message light is on. Enter your mailbox password if prompted. From there, follow the voice prompts to listen, delete, save, or change your greeting.
If you've forgotten your voicemail password, it can be reset from the system — that's a call to whoever administers your PBX.
One habit that helps
Announce transfers when you can. A ten-second "I have Jane on the line about her invoice" saves the caller from repeating themselves.
If your handset behaves differently from the above, it probably has a custom key layout — send us a photo of the phone and we'll tell you which key does what.